IT help for small businesses · Phoenix, AZ
Big-company IT know-how, sized for your small business.
I'm Aleksandar Lujic. I've worked in IT for 20 years, almost 16 of them keeping Ticketmaster's systems running. I set up and look after the computers, network, backups and website your business depends on, and I explain all of it in plain English.
Sound familiar?
The problems I usually get called about
Services
What I can take off your plate
Pick one thing to fix, or have me look after all of it.
IT check-up
I go through your computers, network, backups and accounts, then give you a short report in plain English with the fixes in order of importance.
Backups you can count on
Automatic backups of the files and systems you can't lose, and a tested restore so you know they actually work.
Network and Wi-Fi
Reliable Wi-Fi in every room, a separate guest network, and a firewall between your business and the internet.
Security basics
Personal logins with two-step sign-in, updates that install themselves, and a checklist for when someone joins or leaves.
Websites and business tools
A website you can update yourself, plus simple tools for forms, bookings or tracking work that replace a pile of spreadsheets.
Ongoing care
I keep an eye on your systems and get an alert when something starts to go wrong, usually before you notice it.
Planning ahead
IT that's ready for where your business is going
Most small businesses buy technology one emergency at a time. I start from your goals instead, like a second location, more staff or taking bookings online, and plan the IT to get you there in sensible stages.
Example plan for a growing office
-
Now
Fix what's risky
- Backups that are tested, not just running
- Personal logins with two-step sign-in
- Old staff accounts closed
-
Next 6 months
Get ready to grow
- A network that handles more people and devices
- A standard laptop setup, so new hires start on day one
- Shared files everyone can reach safely, in the office or at home
-
1–2 years
Support the big goal
- A second location connected to the first
- Online bookings, forms or payments
- Monitoring that warns me before things break
You get the plan on one page, in plain English, with a rough cost for each stage, so you can budget for it and decide what comes first. We can work through it together, or you can take it and run with it.
How it works
No surprises, no jargon
A free first conversation
You tell me what's going on, and together we make sure it's work I can do well and that we're a good fit for each other. If I'm not the right person for it, I'll say so, and it won't cost you anything.
A written quote
What I'll do, what it costs and when it'll be done, before any work starts.
The work, then a handover
I do the work and leave you simple notes: what changed, where your passwords and backups are, and who to call.
About me
I started out fixing PCs and home networks
Then I spent the next 20 years working my way up to the systems behind one of the busiest ticketing platforms in the world.
- 2004PC technicianSetting up PCs, recovering lost data, removing viruses and installing home networks.
- 2006–2009Contract IT technicianContracted through TEKsystems to Verizon Wireless, Charles Schwab and Abrazo Healthcare: desktop, laptop, server and retail support.
- 2011Ticketmaster, at the venuesKeeping ticket scanners, printers and venue networks working on event nights.
- TodaySenior systems engineerResponsible for keeping thousands of servers running in data centers and the cloud.
Twice given Ticketmaster's Rock Star Award. Want the technical details? See the IT version of this site.
Contact
Tell me what's bugging you
A couple of sentences is plenty. The first conversation is free. I take on a small number of clients at a time and reply within two business days.
Prefer your own email?
aleks@lujic-techconsulting.com
Already a client? Email support@lujic-techconsulting.com so it lands in the right place.